Policy

Safety of animals comes above all else at Something to Wag About. With staff certified in Pet CPR/First Aid, SAFE handling certified through the AKC and Fear Free Certified by Fear Free Pets, we pride ourselves on the care we give to our clients. While dogs are in our care, we aim to give them a fear free experience by not forcing anything on the pet. This includes all aspects of what we do such as nail trims, dematting, ear cleaning, face trimming, doggy daycare, etc. Instead we will aim towards easing their fears with training and trust to help build their confidence. This trust building can sometimes take multiple visits, we aim to build a relationship with you and your pet as well.

Grooming: Please let us know within 24 hours of the appointment's scheduled start time if you need to cancel your pet's grooming appointment. To ensure the safety of all pets, we do not accept clients 15 minutes past their appointment time. If you are 15 minutes late to your appointment and or fail to reach us within the 24 hour cancellation window, your appointment will be cancelled and payment of our nonrefundable, non-transferable No-Call/No-Show fee of 50% the service fee will be charged.

Daycare: Cancellations with less than 24 hours notice will result in a full day charge.

If you have any concerns or need something fixed with your pet's grooming service, please let us know within 48 hours of pickup. We will do our best to fix anything you need within that time frame.

Your pet must be picked up by 5:00pm. If your pet is not picking up by closing, there will be an additional fee of $1.00 per minute for each minute you are late.

All grooming clients must be seen again within 12 weeks. If your pet is not groomed within that time frame, your account with us will be deactivated, and you'll be removed from our client list. "A pet that is groomed every 3-6 months sees grooming as a punishment, while a pet who is groomed every 4-6 weeks, sees grooming as a part of life"

All doggy daycare clients must come for daycare at least once every other week. Going any longer between visits will result in setting up a new meet and greet to reintroduce the dog to the group.